Month: August 2022

Changing Contact Information

If you need to change Registrant (Owner), Admin, Tech, and/or Billing Contacts on your domain(s), you can follow these steps:

  1. Log into the Domain Name Management System
  2. Click the domain to update
  3. Click Modify Contacts
  4. Update the information, and click Modify

If you want to update the information on multiple domains, you can use a Saved Contact to avoid entering the same information multiple times:

  1. Log into the Domain Name Management System
  2. Select Contacts from the drop-down navigation menu
  3. Click Create a New Saved Contact
    If you already have a Saved Contact, you can skip this step and the next step
  4. Enter contact information, and click Create
  5. Click Apply a Saved Contact to Your Domains
  6. Select the Saved Contact to use
  7. Check the boxes for the contacts and domains to update
  8. Click Submit

Account Contact

You can also change the Account Contact, and apply those changes to the Registrant, Admin, Tech, and/or Billing Contacts for every domain on the account:

  1. Log into the Domain Name Management System
  2. Select Preferences from the drop-down navigation menu
  3. Click Account Contact Information
  4. Update the information
  5. Click Modify
  6. Review the information, and Click Save Changes

After Submitting Changes

Changes to contact information must be approved by the current contact. The Registrant Contact must approve changes to the Registrant, Admin, Tech, and/or Billing Contacts. The Account Contact must approve changes to the Account Contact information. The contact must approve changes within 3 days.

If the email address of any contact is changed, we email the new contact to get approval before we ask the current contact. After the new contact approves, we email the current Registrant Contact or Account Contact. Both the new and current contacts must approve within 3 days.

Verifying .CN Domains

The registry for .CN domains requires registrars to verify the name and identity of the Registrant (Owner) of any .CN domains. Verification must be completed before .CN domains can be renewed. If the verification is not completed, it will not be possible to renew the .CN domain.

The person in the Name field for the Registrant (Owner) must provide us with a copy of a Resident Identity Card (for natural citizens of the People’s Republic of China) or valid passport (for everyone else).

If a Registrant Organization is set, the contact must provide us with a copy of a business license or another organization certificate issued by a government authority. If the document is more than one page, only the first page needs to be submitted. The document must contain the full name of the organization, and it must be an exact match for the Registrant Organization.

The file or files must be in .jpg format with a minimum file size of 100 kB. The maximum file size is 1 MB.

Please contact us for information on providing the file(s).