Category: General Information

Renewing Domains

Please follow these steps to renew a single domain on your account:

  1. Log into the  Domain Name Management System
  2. Click the Renew button or Add Time button next to the domain. The renew button appears if the domain expires within the next 90 days. Otherwise, Add Time appears. Both buttons do the same thing.
  3. Select the length of renewal and any add-on services to add
  4. If additional domains expire within the next 90 days, you can check boxes to renew those domains and select the length of renewal for them
  5. Click Proceed to Checkout
  6. Enter payment information and click Pay Now

If you are not able to log in, you can submit a one-time payment through our Contact us page.

Alternately, you can renew multiple domains on the same account:

  1. Log into the  Domain Name Management System
  2. Select Renew Domains from the drop-down navigation menu
  3. Check the boxes for each domain to renew
  4. Click Renew
  5. Select the length of renewal and any add-on services to add
  6. Click Proceed to Checkout
  7. Enter payment information and click Pay Now

You can renew a domain at any time before it expires.

Most domains can still be renewed during the 39 days that follow the expiration. On the 40th day, most domains enter the Redemption Grace Period. The Redemption Grace Period is a 30 day period where the domain can still be reactivated, but the cost to reactivate is much higher. Please see our Pricing Page for information about the costs of reactivation, and contact us for help reactivating a domain that is in the Redemption Grace Period.

Important Note: Not all domain types have the same renewal period. Not all domain types enter the Redemption Grace Period. The .uk registry provides 90 days to renew and does not offer the Redemption Grace Period. There is no Redemption Grace Period for .ws domains.

.eco Eligibility

The .eco registry creates domains in an inactive status (serverHold). The domain is activated after the owner creates a profile at profiles.eco and then affirms eligibility . Information about eligibility can be found on the go.eco website.

The registry emails the Registrant (Owner) after the domain is registered. The email has instructions on creating a profile. Owners can go to profiles.eco/user/resend-email to resend the email.

Please contact us if you do not receive anything after submitting the resend-email request.

What Happens When a Domain Expires?

When the end of the day on the expiration date is reached, a domain will be disabled. The website stops working and email sent to the domain bounces back to the sender.

It is still possible to renew a domain after it expires. Most domains enter a Renewal Period where the domain can be renewed normally. Registrars can choose the length of the Renewal Period for generic top-level domains like .com, .net, and .org. The maximum length they can choose is 45 days. We use a 39 day Renewal Period.

Country code top-level domains like .uk can have different Renewal Periods. The .uk registry provides 90 days.

If a domain is in the Renewal Period, you can log into your account to renew it.

Redemption Grace Period

After the Renewal Period, most domains enter the Redemption Grace Period. This is a 30 day period where the domain can still be reactivated, but the registries charge more for reactivation. Please see our Pricing Page for information about the costs of reactivation, and contact us for help reactivating a domain that is in the Redemption Grace Period.

There is no Redemption Grace Period for .uk or .ws domains. They go directly from the Renewal Period to the Pending Delete Period.

Please contact us to reactivate a domain from the Redemption Grace Period.

Pending Delete Period

After the Redemption Grace Period (or the Renewal Period for domains that don’t offer a Redemption Grace Period), a domain enter a 5 day Pending Delete Period. During this period, nothing can be done with the domain. After 5 days, the domain is deleted and can be registered as a new domain.