Category: DNS

You can use Pair Pro Mail to automatically forward email to another address. Please follow these steps if you want to set up Forwarding in Pair Pro Mail:

1. Log into the mailbox at pairpromail.com
2. Click the gear icon
3. Click All settings
4. Scroll down and click Rules
5. Click Auto forward
6. Toggle the switch to On
7. Enter the destination email address
8. It is not required to check Keep a copy of the message, but
   we recommend checking it
9. Click Apply Changes

If you have not already created a mailbox, please visit our guide to Adding Pair Pro Mail to Your Domain.

After you create a mailbox, you can follow these steps to set it up in Outlook:

1. Open the Outlook app

2. If this is your first time using the Outlook app, skip to Step 5.
If you have used the Outlook app before, open the menu from the upper left

3. Tap the envelope with the plus icon

4. Select Add Email Account

5. Enter your email address, and tap Add Account

6. Tap IMAP

7. Enter the following information:

Email Address	This is the email address for the mailbox
Display Name	This name will appear next to your address when you send email
Description	This will help you identify your account in the Outlook interface
IMAP Hostname	imap.pairpromail.com
IMAP Username	This is the email address for the mailbox
IMAP Password	This is the password for the mailbox
SMTP Hostname	smtp.pairpromail.com
SMTP Username	This is the email address for the mailbox
SMTP Password	This is the password for the mailbox

8. Tap Sign In

You can set up Gmail to receive and send email using your Pair Pro Mail boxes.

1. Log in to your Gmail account

2. Click the cog icon

3. In the drop-down, click See all Settings

4. Click the Accounts tab

5. Next to Check email from other accounts, click Add a mail account

6. Enter the email address for your Pair Pro Mail box, and click Next

7. Enter the following information:

Username	This is the email address for the mailbox
Password	This is the mailbox password
POP Server	pop.pairpromail.com

8. Select Port 995

9. Check the box next to Always use a secure connection (SSL) when retrieving mail

10. Click Add Account

11. Select Yes, I want to be able to send mail as [custom email], and click Next

12. Enter the name you want to appear next to your address when you send email

13. Check the box next to Treat as Alias, and click Next Step

14. Enter the following information:

SMTP Server	smtp.pairpromail.com
Username	This is the email address for the mailbox
Password	This is the mailbox password

15. Select Port 465 or 587, and click Add Account

16. You will be asked to confirm your custom email address. To check your mailbox, log in to Webmail at pairpromail.com using your mailbox credentials. You should see a message with the subject Confirmation – Send Mail as [your email address]. The message has a confirmation code. Enter the code in the confirmation box at Gmail, and click Verify

After you create a mailbox, you can follow these steps to set it up in Mac Mail:

1. Open your Mac’s Mail app

2. In the top navigation bar, click Mail

3. Select Add Account from the drop-down

4. Select Other Mail Account, then click Continue

5. Enter the following information:

Name	This name will appear next to your address when you send email
Email Address	This is the email address for the mailbox
Password	This is the mailbox password

6. Click Sign In

7. Enter the following information:

User Name	This is the email address for the account
Account Type	Choose between IMAP or POP * IMAP: Email is stored on the server and synced between devices * POP: Email is stored on the device and not synced between devices For more information, check out: IMAP vs POP: Which Should You Use?
Incoming Mail Server	If you chose IMAP, use: imap.pairpromail.com If you chose POP, use: pop.pairpromail.com
Outgoing Mail Server	smtp.pairpromail.com

8. Click Sign In

9. Select the apps you want to use with the account

10. Click Done

After you create a mailbox, you can follow these steps to set it up in iOS:

1. Open Settings on your iPhone or iPad

2. Tap Mail

3. Tap Accounts

4. Tap Add Account

5. Tap Other

6. Tap Add Mail Account

7. Enter the following information:

Name: This name will appear next to your address when you send email

Email: This is the email address for the mailbox

Password: This is the mailbox password

Description: This description is used only on your device to identify this account

8. Tap Next

9. Select IMAP or POP

• IMAP: Email is stored on the server and synced between devices
• POP Email is stored on the device and not synced between devices

For more information see our IMAP vs POP: Which Should I Use? article

10. Fill in the following information under Incoming Mail Server

Host Name: If you chose IMAP, enter: imap.pairpromail.com
If you chose POP, enter: pop.pairpromail.com

User Name: This is the email address for the mailbox

Password: This is the mailbox password

11. Fill in the following information under Outgoing Mail Server:

Host Name: smtp.pairpromail.com

User Name: This is the email address for the mailbox

Password: This is the mailbox password

12. Tap Next

13. Select the features to use from this account

14. Tap Save

Please visit our Knowledge Base article Adding Pair Pro Mail to Your Domain for steps to add Pair Pro Mail. After you add it, you can set up an email client to access your mailbox, or you can use our Webmail page.

Pair Pro Mail Webmail

Setting Up an Email Client

See how to set up Pair Pro Mail in iOS

See how to set up Pair Pro Mail in Mac Mail

See how to set up Pair Pro Mail in Gmail

See how to set up Pair Pro Mail in Outlook

You will need the following information to manually set up an email client:

Username
This is your email address. Use the full address, like mailbox@example.com.

Password
This is the password you set for the mailbox

IMAP or POP
Choose between IMAP or POP

• IMAP: Email is stored on the server and synced between devices
• POP: Email is stored on the device and not synced between devices
• For more information, check out: IMAP vs POP: Which Should You Use?

Incoming Mail Server / Hostname
If you chose IMAP, use: imap.pairpromail.com
If you chose POP, use: pop.pairpromail.com

Outgoing Mail Server / Hostname
smtp.pairpromail.com

Ports
These are the recommended ports for IMAP, POP, and SMTP:
IMAP: 993
POP: 995
SMTP: 465 or 587

Note: Email clients sometimes incorrectly pre-populate email data. We recommend selecting your email client’s manual configuration option and entering your information manually.

Each domain using Pair Pro has a quota of 1 GB per mailbox. So a 1 mailbox plan has a quota of 1 GB, a 3 mailbox plan has a quota of 3 GB, and a 5 mailbox plan has a quota of 5 GB.

If the combined size of the mailboxes exceeds the quota, you be automatically upgraded to add an additional 5 GB of storage. Upgrades continue in 5 GB increments. The cost for a higher quota is $1 per month per 5 GB upgrade.

The upgrade cost will be charged on the last day of the month, and it is based on the quota used on that day.

If you need a small number of mailboxes on your domain, you can use Pair Mail Pro to add one, three, or five mailboxes. If you need more than five, we recommend using a Pair Networks web hosting account for email.

You can follow these steps to add Pair Pro Mail to a domain:

1. Log into the Domain Name Management System
2. Click the domain to update
3. Click Add Pair Pro Mail
4. Read the warning and click Enable Custom DNS
   If you already use Custom DNS, you can skip this this step
5. Choose the number of mailboxes and the term
6. Agree to the Automatic Renewal terms of service, and click Proceed to Checkout
7. Enter payment information, agree to the terms of service, and click Finish
8. Click Click here to set up your new Email product
9. Click Add New Mailbox
10. Enter a username for the mailbox
11. Enter and confirm a password for the mailbox
12. Select the language and timezone
13. Enter a Backup Email that will be used if you need to reset the mailbox password
14. Click Create