You can use Pair Pro Mail to automatically forward email to another address. Please follow these steps if you want to set up Forwarding in Pair Pro Mail:
If you have not already created a mailbox, please visit our guide to Adding Pair Pro Mail to Your Domain.
After you create a mailbox, you can follow these steps to set it up in Outlook:
1. Open the Outlook app
2. If this is your first time using the Outlook app, skip to Step 5.
If you have used the Outlook app before, open the menu from the upper left
3. Tap the envelope with the plus icon
4. Select Add Email Account
5. Enter your email address, and tap Add Account
6. Tap IMAP
7. Enter the following information:
| Email Address | This is the email address for the mailbox |
| Display Name | This name will appear next to your address when you send email |
| Description | This will help you identify your account in the Outlook interface |
| IMAP Hostname | imap.pairpromail.com |
| IMAP Username | This is the email address for the mailbox |
| IMAP Password | This is the password for the mailbox |
| SMTP Hostname | smtp.pairpromail.com |
| SMTP Username | This is the email address for the mailbox |
| SMTP Password | This is the password for the mailbox |
8. Tap Sign In
You can set up Gmail to receive and send email using your Pair Pro Mail boxes.
1. Log in to your Gmail account
2. Click the cog icon
3. In the drop-down, click See all Settings
4. Click the Accounts tab
5. Next to Check email from other accounts, click Add a mail account
6. Enter the email address for your Pair Pro Mail box, and click Next
7. Enter the following information:
| Username | This is the email address for the mailbox |
| Password | This is the mailbox password |
| POP Server | pop.pairpromail.com |
8. Select Port 995
9. Check the box next to Always use a secure connection (SSL) when retrieving mail
10. Click Add Account
11. Select Yes, I want to be able to send mail as [custom email], and click Next
12. Enter the name you want to appear next to your address when you send email
13. Check the box next to Treat as Alias, and click Next Step
14. Enter the following information:
| SMTP Server | smtp.pairpromail.com |
| Username | This is the email address for the mailbox |
| Password | This is the mailbox password |
15. Select Port 465 or 587, and click Add Account
16. You will be asked to confirm your custom email address. To check your mailbox, log in to Webmail at pairpromail.com using your mailbox credentials. You should see a message with the subject Confirmation – Send Mail as [your email address]. The message has a confirmation code. Enter the code in the confirmation box at Gmail, and click Verify
After you create a mailbox, you can follow these steps to set it up in Mac Mail:
1. Open your Mac’s Mail app
2. In the top navigation bar, click Mail
3. Select Add Account from the drop-down
4. Select Other Mail Account, then click Continue
5. Enter the following information:
| Name | This name will appear next to your address when you send email |
| Email Address | This is the email address for the mailbox |
| Password | This is the mailbox password |
6. Click Sign In
7. Enter the following information:
| User Name | This is the email address for the account |
| Account Type | Choose between IMAP or POP * IMAP: Email is stored on the server and synced between devices * POP: Email is stored on the device and not synced between devices For more information, check out: IMAP vs POP: Which Should You Use? |
| Incoming Mail Server | If you chose IMAP, use: imap.pairpromail.com If you chose POP, use: pop.pairpromail.com |
| Outgoing Mail Server | smtp.pairpromail.com |
8. Click Sign In
9. Select the apps you want to use with the account
10. Click Done
After you create a mailbox, you can follow these steps to set it up in iOS:
1. Open Settings on your iPhone or iPad
2. Tap Mail
3. Tap Accounts
4. Tap Add Account
5. Tap Other
6. Tap Add Mail Account
7. Enter the following information:
Name: This name will appear next to your address when you send email
Email: This is the email address for the mailbox
Password: This is the mailbox password
Description: This description is used only on your device to identify this account
8. Tap Next
9. Select IMAP or POP
For more information see our IMAP vs POP: Which Should I Use? article
10. Fill in the following information under Incoming Mail Server
Host Name: If you chose IMAP, enter: imap.pairpromail.com
If you chose POP, enter: pop.pairpromail.com
User Name: This is the email address for the mailbox
Password: This is the mailbox password
11. Fill in the following information under Outgoing Mail Server:
Host Name: smtp.pairpromail.com
User Name: This is the email address for the mailbox
Password: This is the mailbox password
12. Tap Next
13. Select the features to use from this account
14. Tap Save
Please visit our Knowledge Base article Adding Pair Pro Mail to Your Domain for steps to add Pair Pro Mail. After you add it, you can set up an email client to access your mailbox, or you can use our Webmail page.
See how to set up Pair Pro Mail in iOS
See how to set up Pair Pro Mail in Mac Mail
See how to set up Pair Pro Mail in Gmail
See how to set up Pair Pro Mail in Outlook
You will need the following information to manually set up an email client:
Username
This is your email address. Use the full address, like mailbox@example.com.
Password
This is the password you set for the mailbox
IMAP or POP
Choose between IMAP or POP
Incoming Mail Server / Hostname
If you chose IMAP, use: imap.pairpromail.com
If you chose POP, use: pop.pairpromail.com
Outgoing Mail Server / Hostname
smtp.pairpromail.com
Ports
These are the recommended ports for IMAP, POP, and SMTP:
IMAP: 993
POP: 995
SMTP: 465 or 587
Note: Email clients sometimes incorrectly pre-populate email data. We recommend selecting your email client’s manual configuration option and entering your information manually.
Each domain using Pair Pro has a quota of 1 GB per mailbox. So a 1 mailbox plan has a quota of 1 GB, a 3 mailbox plan has a quota of 3 GB, and a 5 mailbox plan has a quota of 5 GB.
If the combined size of the mailboxes exceeds the quota, you be automatically upgraded to add an additional 5 GB of storage. Upgrades continue in 5 GB increments. The cost for a higher quota is $1 per month per 5 GB upgrade.
The upgrade cost will be charged on the last day of the month, and it is based on the quota used on that day.
If you need a small number of mailboxes on your domain, you can use Pair Mail Pro to add one, three, or five mailboxes. If you need more than five, we recommend using a Pair Networks web hosting account for email.
You can follow these steps to add Pair Pro Mail to a domain:
Protecting our customers from abusive email is important to us. That is why we work hard to protect you from spam and viruses when using our Email Forwarding service.
Here are a list of filters that we currently apply to every single e-mail that comes through our Email Forwarding service. Most of these filters happen at SMTP time, meaning that the sender should receive immediate feedback if the email is blocked.
No system is perfect and we can’t guarantee that you’ll never see spam. We are continually refining our filtering process to give you the best possible experience. The list above represents the current filtering in place, and it is subject to change.
In order to avoid abuse of victims of “Joe Job” spam (spam with a forged sender), our system will typically not send mailer daemon bounce message back to the From or envelope sender address of emails.
Please note that most mail services do not distinguish between services that generate spam and the services that merely forward it. In order to protect the reputation of Pair Networks in the global email community, we are unable to disable filtering when using Email Forwarding. We are unable to alter filtering settings for individual customers.
You can receive email on your domain using our Email Forwarding service. We offer it at no extra cost. Forwarding will direct email to a mailbox or mailboxes that you already have.
If you need a small number of mailboxes on your domain, you can use Pair Mail Pro to add one, three, or five mailboxes. If you need more than five, we recommend using a Pair Networks web hosting account for email. The website can be hosted anywhere and the email can be handled on the account. Please see our Knowledge Base pages for these email options:
You can also use email through Google Workspace, Office 365, or any other email provider.
Directing email to other providers can be handled by adding Custom DNS records. Please contact us if you need help finding the records or creating them.