Author: Robert Devereux

Pair Pro Mail Quotas

Each domain using Pair Pro has a quota of 1 GB per mailbox. So a 1 mailbox plan has a quota of 1 GB, a 3 mailbox plan has a quota of 3 GB, and a 5 mailbox plan has a quota of 5 GB.

If the combined size of the mailboxes exceeds the quota, you be automatically upgraded to add an additional 5 GB of storage. Upgrades continue in 5 GB increments. The cost for a higher quota is $1 per month per 5 GB upgrade.

The upgrade cost will be charged on the last day of the month, and it is based on the quota used on that day.

Adding Pair Pro Mail to Your Domain

If you need a small number of mailboxes on your domain, you can use Pair Mail Pro to add one, three, or five mailboxes. If you need more than five, we recommend using a Pair Networks web hosting account for email.

You can follow these steps to add Pair Pro Mail to a domain:

  1. Log into the Domain Name Management System.
  2. Click the domain to update.
  3. Click Add Pair Pro Mail.
  4. If Custom DNS is already on, click Edit DNS.
    If Custom DNS is not on, click Use our DNS, and confirm changing the name servers.
  5. Choose the number of mailboxes and the term.
  6. Agree to the Automatic Renewal terms of service, and click Proceed to Checkout.
  7. Enter payment information, agree to the terms of service, and click Finish.
  8. Click the link “Click here” to set up your new Email product.
  9. Click Add New Mailbox.
  10. Enter a username for the mailbox.
  11. Enter and confirm a password for the mailbox.
  12. Select the language and timezone.
  13. Enter a Backup Email that will be used if you need to reset the mailbox password.
  14. Click Create.

Contacts on Accounts and Domains

The Account Contact owns the account with us. Each account has a single Account Contact and we only provide logins to the Account Contact. The Account Contact manages the account and renew domains. In many cases, the Account Contact owns the domains on the account. However, a designer may own an account while their clients own the domains.

Taxes are based on the location of the Account Contact. Content created in Weebly belongs to the Account Contact.

Each domain has a Registrant Contact, an Administrative Contact, a Technical Contact, and a Billing Contact. All of these contacts are often the same, but they can be different.

All contacts receive renewal notices for domains. So if you want multiple people to be notified of upcoming renewals, you can set them as the Administrative, Technical, or Billing Contacts.

The Registrant Contact is the owner of a domain. The Registrant Contact has complete authority over the domain. Changes to the contact information on domains need to be approved by the Registrant Contact.

We do not currently provide logins for the Registrant Contact, only the Account Contact. We recommend getting in touch with the Account Contact to request changes. If the Account Contact is unable or unwilling to help, contact us and we can help set up the domain on a new account owned by the Registrant Contact.

The Administrative Contact is allowed to approve transfers between registrars. We do not provide logins for Administrative Contacts.

The Technical Contact and Billing Contact receive renewal notices, but have no logins or authority over domains.

Exporting Authenticator Setups

If you use Google Authenticator, you can export two-factor authentication setups. You can use this feature if you want to use two-factor authentication on multiple devices or if you want to get a recovery QR code after two-factor authentication is already set up. You can follow these steps to export the setup:

Where to tap in Authenticator
  1. Launch Authenticator
  2. Tap … in the top menu
  3. Select Export accounts
  4. Select Continue
  5. The default setting is to export every code on the device. If you want to skip some codes, uncheck them
  6. Select Export
  7. You can scan the QR code on another device, or you can take a screenshot of the QR code.
  8. After scanning or taking a screenshot, select Next
  9. If you want the codes on multiple devices or want a recovery code, select to Keep all exported accounts
    If you are getting ready to replace your device, select Remove all exported accounts
  10. Select Done. If you are removing accounts, you will be prompted to confirm the removal

Using DNSSEC

Traditionally, DNSSEC has been difficult to set up and use. Multiple digital keys are needed to sign records, and keys need to be changed on a regular basis. Changing keys involves uploading new files at the domain name registrar, allowing for a period where both the old and new keys are used, and then deleting the old keys. The frequency of changes varies depending on the type of keys.

We’ve made DNSSEC easy. If you use pair Domains name servers, all you have to do is click a button. We take care of generating and changing the keys.

You can follow these steps to use DNSSEC with our name servers:

  1. Log into the Domain Name Management System.
  2. Click the domain to update.
  3. If Custom DNS is already on, click Edit DNS.
    If Custom DNS is not on, click Use our DNS, and confirm changing the name servers.
  4. Under DNSSEC, select ON.

If you use name servers from other providers, you can add DNSSEC records by following these steps:

  1. Log into the Domain Name Management System.
  2. Click the domain to update.
  3. Click Upload DS Records.
  4. You can add records by entering the Key Tag, selecting the Algorithm, selecting the Digest Type, and entering the Digest.
    Alternately, you can upload a DSSET file.

Unlocking a Domain

You can follow these steps to unlock a domain that has been locked:

  1. Log into the Domain Name Management System.
  2. Click the domain you want to unlock.
  3. Click Unlock.
  4. Click Unlock.

We will send an email to the Account Contact address. The email includes additional steps to follow. Unlocking will require submitting proof of identity to us.

If a domain is not locked and you just want to allow transfers, you can follow these steps:

  1. Log into the Domain Name Management System.
  2. Click the domain you want to update.
  3. To allow transfers, uncheck the box labeled Transfer Protection is ON, and click Update Protection.

Email Forwarding Filtering

Protecting our customers from abusive email is important to us. That is why we work hard to protect you from spam and viruses when using our Email Forwarding service.

Here are a list of filters that we currently apply to every single e-mail that comes through our Email Forwarding service. Most of these filters happen at SMTP time, meaning that the sender should receive immediate feedback if the email is blocked.

  1. When a sending email server is flagged as abusive by any Pair Networks servers, they are blocked from being able to access the email forwarding servers.
  2. Real-time Blackhole List (RBL) Checking: We check the sending email server against RBL lists from Invaluement.  If they flag a server, we block email from it.
  3. Sender Policy Framework (SPF) Checking: If the sender’s domain has an SPF record, we check if the email originated at one of the servers specified in the records. If the record specifies soft failures with “~all”, we add a Received-SPF header to the message. The header indicates the message was scanned and notes whether it passed the SPF check. If the record specifies hard failures with “-all”, any failed email is blocked.
  4. Virus Scanning: We check the e-mail in Clam AV to see if there is a virus or malicious content. Email that has a virus will be bounced with an error, 521 Our system detected malicious content.
  5. Spam Checking: We check for spam using Spam Assassin. First we check against block lists from Spamhaus, Passive Spam, and Invaluement. If the message is flagged by any two of those lists, the email will be blocked with an error, 521 Our system detected spam or links in a DNS blocklist.
    After the first check, we do a full check in Spam Assassin. This check will not block the email. Instead it adds X-Spam headers to the email and then forwards the email. Your email program can be set up to filter based on the the headers.

No system is perfect and we can’t guarantee that you’ll never see spam. We are continually refining our filtering process to give you the best possible experience. The list above represents the current filtering in place, and it is subject to change.

In order to avoid abuse of victims of “Joe Job” spam (spam with a forged sender), our system will typically not send mailer daemon bounce message back to the From or envelope sender address of emails.

Please note that most mail services do not distinguish between services that generate spam and the services that merely forward it. In order to protect the reputation of Pair Networks in the global email community, we are unable to disable filtering when using Email Forwarding. We are unable to alter filtering settings for individual customers.

Renewal Bills

Any renewal notices or bills we send will come from an @pairdomains.com or @pair.com email address. If you receive an email from a different source, it is not from us. The email might be a legitimate bill from another provider or it might be a scam. If you need help determining if a bill is legitimate, please contact us.

We only send renewal notices or bills by email. We do not send postal mail for bills. If you received a bill, invoice, or renewal notice by postal mail, it is not from us.

Getting Copies of Bills

You can view, print, and email copies of statements for completed orders online:

  1. Log into the Domain Name Management System.
  2. Select Invoices from the drop-down navigation menu.
  3. Click the date of the statement.
  4. To email a statement, enter the email address, and click Send.
    To print a statement, click Printable Invoice.

If you need an invoice before making a payment, please contact us.