Author: Robert Devereux

Adding Pair Pro Mail to Your Domain

If you need a small number of mailboxes on your domain, you can use Pair Mail Pro to add one, three, or five mailboxes. If you need more than five, we recommend using a Pair Networks web hosting account for email.

You can follow these steps to add Pair Pro Mail to a domain:

  1. Log into the Domain Name Management System
  2. Click the domain to update
  3. Click Add Pair Pro Mail
  4. Read the warning and click Enable Custom DNS
    If you already use Custom DNS, you can skip this this step
  5. Choose the number of mailboxes and the term
  6. Agree to the Automatic Renewal terms of service, and click Proceed to Checkout
  7. Enter payment information, agree to the terms of service, and click Finish
  8. Click Click here to set up your new Email product
  9. Click Add New Mailbox
  10. Enter a username for the mailbox
  11. Enter and confirm a password for the mailbox
  12. Select the language and timezone
  13. Enter a Backup Email that will be used if you need to reset the mailbox password
  14. Click Create

Contacts on Accounts and Domains

The Account Contact owns the account with us. Each account has a single Account Contact and we only provide logins to the Account Contact. The Account Contact manages the account and renew domains. In many cases, the Account Contact owns the domains on the account. However, a designer may own an account while their clients own the domains.

Taxes are based on the location of the Account Contact. Content created in Weebly belongs to the Account Contact.

Each domain has a Registrant Contact, an Administrative Contact, a Technical Contact, and a Billing Contact. All of these contacts are often the same, but they can be different.

All contacts receive renewal notices for domains. So if you want multiple people to be notified of upcoming renewals, you can set them as the Administrative, Technical, or Billing Contacts.

The Registrant Contact is the owner of a domain. The Registrant Contact has complete authority over the domain. Changes to the contact information on domains need to be approved by the Registrant Contact.

We do not currently provide logins for the Registrant Contact, only the Account Contact. We recommend getting in touch with the Account Contact to request changes. If the Account Contact is unable or unwilling to help, contact us and we can help set up the domain on a new account owned by the Registrant Contact.

The Administrative Contact is allowed to approve transfers between registrars. We do not provide logins for Administrative Contacts.

The Technical Contact and Billing Contact receive renewal notices, but have no logins or authority over domains.

Exporting Authenticator Setups

If you use Google Authenticator, you can export two-factor authentication setups. You can use this feature if you want to use two-factor authentication on multiple devices or if you want to get a recovery QR code after two-factor authentication is already set up. You can follow these steps to export the setup:

Where to tap in Authenticator
  1. Launch Authenticator
  2. Tap … in the top menu
  3. Select Export accounts
  4. Select Continue
  5. The default setting is to export every code on the device. If you want to skip some codes, uncheck them
  6. Select Export
  7. You can scan the QR code on another device, or you can take a screenshot of the QR code.
  8. After scanning or taking a screenshot, select Next
  9. If you want the codes on multiple devices or want a recovery code, select to Keep all exported accounts
    If you are getting ready to replace your device, select Remove all exported accounts
  10. Select Done. If you are removing accounts, you will be prompted to confirm the removal

Using DNSSEC

Traditionally, DNSSEC has been difficult to set up and use. Multiple digital keys are needed to sign records, and keys need to be changed on a regular basis. Changing keys involves uploading new files at the domain name registrar, allowing for a period where both the old and new keys are used, and then deleting the old keys. The frequency of changes varies depending on the type of keys.

We’ve made DNSSEC easy. If you use pair Domains name servers, all you have to do is click a button. We take care of generating and changing the keys.

You can follow these steps to use DNSSEC with our name servers:

  1. Log into the Domain Name Management System
  2. Click the domain to update
  3. Click Domain Address Settings
  4. If Custom DNS is already on for your domain, you can skip this step.
    If you are turning on Custom DNS, read the warning, agree to the Terms of Service, and click Enable
  5. Under DNSSEC, select on and click Modify
Image of DNSSEC selection and Modify button

If you use name servers from other providers, you can add DNSSEC records by following these steps:

  1. Log into the Domain Name Management System
  2. Click the domain to update
  3. Click Upload DS Records
  4. You can add records by entering the Key Tag, selecting the Algorithm, selecting the Digest Type, and entering the Digest.
    Alternately, you can upload a DSSET file

Unlocking a Domain

You can follow these steps to unlock a domain that has been locked:

  1. Log into the Domain Name Management System
  2. Click the domain you want to unlock
  3. Click Unlock Your Domain
  4. Click Unlock

We will send an email to the Account Contact address. The email includes additional steps to follow. Unlocking will require submitting proof of identity to us.

If a domain is not locked and you just want to allow transfers, you can follow these steps:

  1. Log into the Domain Name Management System
  2. Click the domain you want to update
  3. To allow transfers, uncheck the box labeled Automatically Reject Outbound Transfers, and click Modify

Email Forwarding Filtering

Protecting our customers from abusive email is important to us. That is why we work hard to protect you from spam and viruses when using our Email Forwarding service.

Here are a list of filters that we currently apply to every single e-mail that comes through our Email Forwarding service. Most of these filters happen at SMTP time, meaning that the sender should receive immediate feedback if the email is blocked.

  1. When a sending email server is flagged as abusive by any Pair Networks servers, they are blocked from being able to access the email forwarding servers.
  2. Real-time Blackhole List (RBL) Checking: We check the sending email server against RBL lists from Invaluement.  If they flag a server, we block email from it.
  3. Sender Policy Framework (SPF) Checking: If the sender’s domain has an SPF record, we check if the email originated at one of the servers specified in the records. If the record specifies soft failures with “~all”, we add a Received-SPF header to the message. The header indicates the message was scanned and notes whether it passed the SPF check. If the record specifies hard failures with “-all”, any failed email is blocked.
  4. Virus Scanning: We check the e-mail in Clam AV to see if there is a virus or malicious content. Email that has a virus will be bounced with an error, 521 Our system detected malicious content.
  5. Spam Checking: We check for spam using Spam Assassin. First we check against block lists from Spamhaus, Passive Spam, and Invaluement. If the message is flagged by any two of those lists, the email will be blocked with an error, 521 Our system detected spam or links in a DNS blocklist.
    After the first check, we do a full check in Spam Assassin. This check will not block the email. Instead it adds X-Spam headers to the email and then forwards the email. Your email program can be set up to filter based on the the headers.

No system is perfect and we can’t guarantee that you’ll never see spam. We are continually refining our filtering process to give you the best possible experience. The list above represents the current filtering in place, and it is subject to change.

In order to avoid abuse of victims of “Joe Job” spam (spam with a forged sender), our system will typically not send mailer daemon bounce message back to the From or envelope sender address of emails.

Please note that most mail services do not distinguish between services that generate spam and the services that merely forward it. In order to protect the reputation of Pair Networks in the global email community, we are unable to disable filtering when using Email Forwarding. We are unable to alter filtering settings for individual customers.

Renewal Bills

Any renewal notices or bills we send will come from an @pairdomains.com or @pair.com email address. If you receive an email from a different source, it is not from us. The email might be a legitimate bill from another provider or it might be a scam. If you need help determining if a bill is legitimate, please contact us.

We only send renewal notices or bills by email. We do not send postal mail for bills. If you received a bill, invoice, or renewal notice by postal mail, it is not from us.

Getting Copies of Bills

You can view, print, and email copies of statements for completed orders online:

  1. Log into the Domain Name Management System
  2. Select Statements from the drop-down navigation menu
  3. Click the date of the statement
  4. To email a statement, enter the email address, and click Continue.
    To print a statement, click Printable Statement

If you need an invoice before making a payment, please contact us.

VAT Policy

If the Registrant Contact for a domain name resides in a country that uses a Value-Added Tax (VAT) system, customers can provide us with a VAT ID.

If a VAT ID is provided, we will not collect VAT and you will be responsible to declare the purchases and pay any applicable taxes.

If a VAT ID is not provided, we must collect the required VAT based on the rate of the country of residence for the Registrant Contact. This rate is based on VAT rates available to us, and may not necessarily reflect the rate that is appropriate for your particular filing status. It is your responsibility to ensure that taxes are paid in full.

where to find preferences in our menuYou can follow these steps to enter or change the VAT ID:

  1. Log into the Domain Name Management System
  2. Select Preferences from the drop-down navigation menu
  3. Click Manage Tax Exemptions
  4. Enter a VAT ID, and click Submit

We are required to verify that VAT IDs are valid. We automatically check VAT IDs using databases from the European Commission Taxation and Customs Union. If we are unable to automatically verify a VAT ID, we will contact you and request verification from your local tax authority.

Our VAT ID for Pair International is NL824093720B01. For B2B transactions, we are a United States company.