How is Privacy different from a Proxy?

In a Privacy service, you retain ownership of your domain name. We provide alternate, reliable contact information which forwards to you. People may still contact you if they wish, but your real contact information remains hidden.

In a Proxy service, you license some other entity to become the effective owner of the domain name and operate on your behalf. All correspondences are sent to the Proxy who may then decide to send those to you or not. The proxy has the authority to approve or disapprove transferring names from one registrar to another. Pair Domains does not offer any proxy services at this time.

How do I change Privacy Settings?

We apply the European Union’s General Data Protection Regulation (GDPR) protection to all domains, regardless of where our customers live. If you want to make some information public or otherwise change privacy settings, you can follow these steps:

  1. Log into the Domain Name Management System.
  2. Select Account Settings from the drop-down navigation menu.
  3. Click Update Privacy.
  4. Select the privacy options that you want.
  5. Click Save Changes.

 

What is WHOIS Privacy?

All customers, except owners of .us domain names, are automatically given privacy protection based on the European Union’s General Data Protection Regulation (GDPR). This hides all personal information from WHOIS. The Contact’s Name, Email Address, Phone Number, Street Address, City, and Postal Code are not displayed in WHOIS.

  • If a contact has an Organization set, that will be displayed in WHOIS
  • The State or Province will be displayed in WHOIS
  • The Country will be displayed in WHOIS

If a customer chooses to Opt-Out of GDPR Compliant Privacy
 and choose information to keep private
, the Contact’s Name and Organization will be displayed in WHOIS. The customer can opt to hide the Email Address, Phone Number, and/or Postal Address using WHOIS Privacy. The information can be hidden or shown on individual domains.

Unlike many registrars, we do not charge anything for GDPR protection for people who reside outside of the European Union, and we do not charge anything for WHOIS Privacy.

Postal Address Privacy

When Postal Address Privacy is selected, we list one of our postal address:

Your Name
Your Organization (if an organization is set)
 c/o PairDomains.com Whois Privacy
2403 Sidney Street, Suite 210
Pittsburgh, PA 15203

Please Note: Postal Address Privacy is not available on .us or .uk domains. The .us registry forbids Postal Address Privacy services. The .uk registry does not display contact information in WHOIS, so the service is not necessary.

Phone Privacy

When Phone Privacy is selected, we list one of our telephone numbers for the number:

+1.4123257437

When somebody calls that number, a message is played instructing the caller to contact the domain owner via email.

Please Note: Phone Privacy is not available on .us or .uk domains. The .us registry forbids Phone Privacy services. The .uk registry does not display contact information in WHOIS, so the service is not necessary.

Email Privacy

When Email Privacy is selected, your contact email address will be replaced by 12 random characters characters@example.com, where “example.com” is one of four rotating Pair Domains registered domains. These email addresses will change every seven days. Each random email address will still work for three days after a new email address has been posted. Email sent to the randomly generated email addresses will be forwarded to the real email address that is listed in the Domain Name Management System. You will still receive email and cut down on junk email sent to your contact email addresses.

Please Note: Email Privacy is not available for .uk domains. The .uk registry does not display contact information in WHOIS, so the service is not necessary.

.uk Privacy

The .uk registry does not display contact information in WHOIS. Because of this, Privacy is not needed for .uk domains.

.us Privacy

The .us registry does not allow WHOIS Privacy services. Because of this, the Name, Organization, Postal Address, and Phone Number are displayed in WHOIS. Our Email Privacy service can be used because the address listed in WHOIS is still a valid email address.

What is WHOIS?

WHOIS is a system for looking up information about domains. WHOIS will always show the following information:

  • The status of the domain
  • The creation date, expiration date, and the date the domain was last modified
  • The name servers

If one of our customers has opted out of the European Union’s General Data Protection Regulation (GDPR), or if a domain is with another registrar who does not offer GDPR protection, this additional information will be shown:

  • Contact information for the Registrant (Owner)
  • Contact information for the Administrative and Technical Contacts
  • Contact information for the Billing Contact may be shown depending on the type of domain

You can look up information about domains on our WHOIS page.

Verifying Contact Information

Registrars are required to verify that contact information is valid on all domain names. This means verifying that the email address listed for every contact reaches somebody, and verifying that the phone number listed for every contact reaches somebody.

Each email address or phone number only needs to be verified once per account. So if you have multiple domain names that all list you@example.com as the email address, you only have to verify you@example.com once. After that, you will not need to verify you@example.com again on that account.

If any contact information needs to be verified, you will see a prompt when you log into your account. If you close the prompt, you can select Account Settings from the drop-down navigation menu, and select Manage Contact Verification to bring up the prompt again. The verification prompt and the Manage Contact Verification link only appear if you need to verify information. If you do not see either, you do not need to verify anything.

You can follow these steps to update the Administrative, Technical, and/or Billing Contacts on a domain name:

  1. Log into the Domain Name Management System.
  2. Click the domain to update.
  3. Click Update Contact Info.
  4. Update the information, and click Submit Changes.

If you want to update the information on multiple domains, you can create or apply a Saved Contact and apply it to the domains:

  1. Log into the Domain Name Management System.
  2. Select Saved Contacts from the drop-down navigation menu.
  3. Click Create a New Saved Contact.

    If you already have a Saved Contact, you can skip this step and the next step.
  4. Enter contact information, and Click Create.
  5. Click Apply a Saved Contact to Your Domains.
  6. Select the Saved Contact to use.
  7. Check the boxes for the contacts and domains to update.
  8. Click Submit.

Verifying Email Addresses

The verification prompt allows you to send a verification email to each address that needs to be verified. The email has a link you can visit to verify the address. It also includes a numeric code that can be entered in your account to verify the address.

Verifying Phone Numbers

The verification prompt allows you to send a SMS (Text) message or an automated phone call to each number that needs to be verified. The SMS or automated phone call will give you a numeric code that can be entered in your account to verify the phone number.

Please Note: If your phone number requires entering an extension or selecting a menu option, the automated phone call option will not work. Please contact us and we can help you verify.

Verifying Other Information

In some cases, we need to verify the Registrant Organization or Registrant Postal Address for .co.uk, .me.uk, or .org.uk domain names. In many cases, the UK registry can automatically verify the Registrant Organization or Registrant Postal Address. They only ask us to verify information if they cannot verify it automatically.

If we need to verify this information, we will contact you with instructions. Verification usually requires the Registrant to send us a copy of a utility bill or bank statement from the past 3 months, a government issued ID (for individuals), or company letterhead or seal (for organizations).