What if a domain name using WHOIS Privacy is infringing on my trademark?

Complaints of trademark infringement can be directed to the domain Registrant (Owner). You may also choose to file a complaint using the Domain Name Dispute Resolution Policies. Alternately, you may choose to pursue legal action against the domain owner in court. Pair Domains will comply with a decision from an ICANN approved Dispute Resolution Service Provider or an order of a court having jurisdiction over Pair Domains.

How is Privacy different from a Proxy?

In a Privacy service, you retain ownership of your domain name. We provide alternate, reliable contact information which forwards to you. People may still contact you if they wish, but your real contact information remains hidden.

In a Proxy service, you license some other entity to become the effective owner of the domain name and operate on your behalf. All correspondences are sent to the Proxy who may then decide to send those to you or not. The proxy has the authority to approve or disapprove transferring names from one registrar to another. Pair Domains does not offer any proxy services at this time.

How do I change Privacy Settings?

We apply the European Union’s General Data Protection Regulation (GDPR) protection to all domains, regardless of where our customers live. If you want to make some information public or otherwise change privacy settings, you can follow these steps:

  1. Log into the Domain Name Management System.
  2. Select Account Settings from the drop-down navigation menu.
  3. Click Update Privacy.
  4. Select the privacy options that you want.
  5. Click Save Changes.

 

What is WHOIS Privacy?

All customers, except owners of .us domain names, are automatically given privacy protection based on the European Union’s General Data Protection Regulation (GDPR). This hides all personal information from WHOIS. The Contact’s Name, Email Address, Phone Number, Street Address, City, and Postal Code are not displayed in WHOIS.

  • If a contact has an Organization set, that will be displayed in WHOIS
  • The State or Province will be displayed in WHOIS
  • The Country will be displayed in WHOIS

If a customer chooses to Opt-Out of GDPR Compliant Privacy
 and choose information to keep private, the Contact’s Name and Organization will be displayed in WHOIS. The customer can opt to hide the Email Address, Phone Number, and/or Postal Address using WHOIS Privacy. The information can be hidden or shown on individual domains.

Unlike many registrars, we do not charge anything for GDPR protection for people who reside outside of the European Union, and we do not charge anything for WHOIS Privacy.

Postal Address Privacy

When Postal Address Privacy is selected, we list one of our postal address:

Your Name
Your Organization (if an organization is set)
 c/o PairDomains.com Whois Privacy
2403 Sidney Street, Suite 210
Pittsburgh, PA 15203

Please Note: Postal Address Privacy is not available on .us or .uk domains. The .us registry forbids Postal Address Privacy services. The .uk registry does not display contact information in WHOIS, so the service is not necessary.

Phone Privacy

When Phone Privacy is selected, we list one of our telephone numbers for the number:

+1.4123257437

When somebody calls that number, a message is played instructing the caller to contact the domain owner via email.

Please Note: Phone Privacy is not available on .us or .uk domains. The .us registry forbids Phone Privacy services. The .uk registry does not display contact information in WHOIS, so the service is not necessary.

Email Privacy

When Email Privacy is selected, your contact email address will be replaced by 12 random characters characters@example.com, where “example.com” is one of four rotating Pair Domains registered domains. These email addresses will change every seven days. Each random email address will still work for three days after a new email address has been posted. Email sent to the randomly generated email addresses will be forwarded to the real email address that is listed in the Domain Name Management System. You will still receive email and cut down on junk email sent to your contact email addresses.

Please Note: Email Privacy is not available for .uk domains. The .uk registry does not display contact information in WHOIS, so the service is not necessary.

.uk Privacy

The .uk registry does not display contact information in WHOIS. Because of this, Privacy is not needed for .uk domains.

.us Privacy

The .us registry does not allow WHOIS Privacy services. Because of this, the Name, Organization, Postal Address, and Phone Number are displayed in WHOIS. Our Email Privacy service can be used because the address listed in WHOIS is still a valid email address.

What is WHOIS?

WHOIS is a system for looking up information about domains. WHOIS will always show the following information:

  • The status of the domain
  • The creation date, expiration date, and the date the domain was last modified
  • The name servers

If one of our customers has opted out of the European Union’s General Data Protection Regulation (GDPR), or if a domain is with another registrar who does not offer GDPR protection, this additional information will be shown:

  • Contact information for the Registrant (Owner)
  • Contact information for the Administrative and Technical Contacts
  • Contact information for the Billing Contact may be shown depending on the type of domain

You can look up information about domains on our WHOIS page.

Renewal Bills

Any renewal notices or bills we send will come from an @pairdomains.com or @pair.com email address. If you receive an email from a different source, it is not from us. The email might be a legitimate bill from another provider or it might be a scam. If you need help determining if a bill is legitimate, please contact us.

We only send renewal notices or bills by email. We do not send postal mail for bills. If you received a bill, invoice, or renewal notice by postal mail, it is not from us.

Getting Copies of Bills

You can view, print, and email copies of statements for completed orders online:

  1. Log into the Domain Name Management System.
  2. Select Invoices from the drop-down navigation menu.
  3. Click the date of the statement.
  4. To email a statement, enter the email address, and click Send.
    To print a statement, click Printable Invoice.

If you need an invoice before making a payment, please contact us.

VAT Policy

If the Registrant Contact for a domain name resides in a country that uses a Value-Added Tax (VAT) system, customers can provide us with a VAT ID.

If a VAT ID is provided, we will not collect VAT and you will be responsible to declare the purchases and pay any applicable taxes.

If a VAT ID is not provided, we must collect the required VAT based on the rate of the country of residence for the Registrant Contact. This rate is based on VAT rates available to us, and may not necessarily reflect the rate that is appropriate for your particular filing status. It is your responsibility to ensure that taxes are paid in full.

You can follow these steps to enter or change the VAT ID:

  1. Log into the Domain Name Management System.
  2. Select Account Settings from the drop-down navigation menu.
  3. Click Tax Settings.
  4. Enter a VAT ID, and click Add.

We are required to verify that VAT IDs are valid. We automatically check VAT IDs using databases from the European Commission Taxation and Customs Union. If we are unable to automatically verify a VAT ID, we will contact you and request verification from your local tax authority.

Our VAT ID for Pair International is NL824093720B01. For B2B transactions, we are a United States company.

Registering Your Own Name Servers

You can register name servers within your domain, like ns1.example.com and ns2.example.com. Most customers will not need to do this, and you should only do this if you manage your own name servers.

You can follow these steps to create a name server based on your domain:

  1. Log into the Domain Name Management System.
  2. Select Account Settings from the drop-down navigation menu.
  3. Click Child Hosts.
  4. Select the domain of the name server, and click Continue.
  5. Enter the new name server name and IP address, and click Create.

This will register the name server with every top-level registry that we work with.

You can follow these steps to change the IP address of a name server that is registered through us:

  1. Log into the Domain Name Management System.
  2. Select Account Settings from the drop-down navigation menu/
  3. Click Child Hosts.
  4. Select the domain of the name server, and click Continue.
  5. Click Modify next to the name server.
  6. Enter the new IP address or addresses, and click Modify.